All Our Executives Are Busy

I just finished booking a cab with the EasyCab people. I book it by phone as the phone app on Android really ticks me off; but that rant is for some other time.

I was 8th on the waiting list and slowly got bumped up. No problems. But do they really have to inflict that, " ... All our executives are busy ... Your call is important to us ...." on me ***seven*** times?

Here are some USP ideas for call-center software
1. Just tell me my position in the queue and the expected wait-time. Surely computing the expected wait-time does not require an advanced degree in computer science!
2. Play some music. Not some 5sec loop, but tracks that loop after 30mins. Keep a set of  tracks shuffle between them. You can even ask for the caller's preference. Make the supervisor also the DJ let him/her relay internet music.
3. Do not make me hold my phone. Ask me at what Q position I would like to be given a "wake-up" call. Charge me for it.